There have been several times where I have been working on a quote or invoice and the software closes because of "inactivity". I lose work when this happens! Why doesn't it sense that there is actual work going on instead of considering me doing work on the software "inactivity"? Makes no sense.
Marianne Ahrens
This issue was raised nearly two years ago, and should be remedied. A customer support rep suggested turning off remote access while working on extended projects, but that has drawbacks, too. The best workaround that I have found is to do a "save" of an unchanged document to buy time. It would be nice to know what the inactivity timeout is. Has anyone noticed?
I understand that the program cannot sense keystrokes on a document; however, banking and many other apps have a "time out" warning, which asks if you are still there or still working. This is standard practice and should be implemented at once for the Remote Access function. Losing valuable work time due to automatic program closure is a genuine downside to the software.